Rental FAQ's
Q. Are there any special requirements for renting an RV from Altmans?
A. The renter (customer) must possess a valid driver's license (and have a clean driving record), be at least 25 years of age, and have good credit. Any additional drivers must also be at least 25 years of age and present, on the scheduled departure date, their valid driver's license.
Q. Is a down payment or security deposit required?
A. A $250 down payment (all of which is applied to your final rental charges) is required when you submit your RV Rental Application to reserve an RV. A security deposit, usually $1000, is required (in addition to your rental charges) on the scheduled date of departure and credited back to you on your scheduled return date.
Q. Do I have to provide my own insurance?
A. All renters must provide their own insurance and may do so by:
1. Provide an insurance binder through their personal carrier or
2. Purchase RV rental insurance thru MBA Choice (www.mbachoice.com) for $15/day (if you are renting a 22' or 26' RV) or $20/day (if you are renting a 31' or larger RV).
**Please note that if you elect to utilize MBA Choice your required security deposit automatically moves to $1500.
Q. What is your cancellation policy?
A. If the reservation is cancelled 15 days or more before the scheduled departure date, the entire $250 deposit is refunded minus a $30 administrative fee. If the reservation is cancelled within 15 days of the departure date no refund can be granted.
Q. What is your return policy?
A. Rental units must be returned by 11:00am on their scheduled return date. Unauthorized extensions will be charged at the unit's equivalent daily rate plus a $50/hour late fee (maximum 4/hrs per day). The gas tank must be returned full. There are no refunds or credits on early returns.
Q. Do any of the motor homes you rent come with generators?
A. All of the motor homes we rent are equipped with generators. It is not necessary for normal vehicle operation to use the generator. Unlimited generator use is included in all rate packages except for Excursion 110. If you elect this rate plan you have the option of paying a flat fee of $9/day for unlimited use or $5/hr with no minimum. You must elect one of these options before you depart.
Q. What cleaning options do I have when I return the RV?
A. There are 3 cleaning options, one of which must be elected before you depart.
1. Pre-Paid Cleaning- We clean the RV inside & out and dump the waste tanks for you upon your return- $69
2. Pre-Paid Waste Evacuation- You clean the RV inside & out and we dump the tanks- $28
3. Renter Returns the Vehicle Clean- You clean the vehicle inside and out and dump the waste tanks (vehicle returns in the same condition it was in at pick-up)- $0
Q. Do you charge for mileage and if so how much?
A. Depends on the rate package you select however, we do not offer unlimited mileage on any of our Rental Rate Packages.
Q. What happens if the RV we are renting experiences mechanical difficulty?
A. Although this is a very unlikely scenario since all the RV's we rent are current year models we do provide two Roadside Assistance Packages with every rental. Both of these packages come with 800 numbers which are available 24 hours-a-day, 7 days-a-week.
Q. Can I smoke in the RV?
A. Smoking is NEVER allowed in our rental motor homes.
Q. Can we bring our pets along?
A. Pets are NOT allowed in the rental units unless a cleaning fee has been paid at departure.
Q. Do you allow towing with your rental motor homes?
A. Towing is only allowed with our class C motor homes and additional fees must be paid at departure.
Q. Are there any travel restrictions you impose on your rental motor homes?
A. Our rental vehicles are not allowed in Mexico, Alaska, on beaches or logging roads, on the Appache Trail in Arizona, or any other area where telecommunications are not readily available. Travel to Death Valley is prohibited from May 1st through October 31st.
Q. Since there is a built-in ladder on the back of the RV can we use the roof to transport our luggage?
A. Access to the vehicles roof is forbidden. Ladders on rental units are for use by Altmans Winnebago personnel only. Customers are responsible for any roof damage.
Q. What happens if I receive a traffic ticket or parking citation while operating one of your rental motor homes?
A. Customers are responsible for reporting and payment of all parking / traffic violations at rental termination. Non-reporting of parking / traffic violations breaches the Rental Contract and will result in an administrative charge of up to $100 in addition to the fines.
Q. During our trip am I required to perform any maintenance on the rental RV?
A. While all fluid & air pressure levels are checked before any rental RV is released to a customer you are still required to maintain fluid levels in the engine and the generator, and maintain air pressure levels in the tires during your trip. In the event of an accident, it must be reported to the proper law enforcement authority immediately and to Altmans Winnebago as soon as practicable, but in any event, within 24 hours of the accident.
Q. How will I know how to operate all the extra appliances and electronics that an RV comes with?
A. ALL first time renters are required by our Insurance Company to watch a 68-minute instructional video which explains all key features associated with the RV you are renting. Most customers elect to view this video on their scheduled departure date however you may contact the Rental Dept. to make an appointment to watch the video before hand. We also conduct a "walk-around," on the day you depart, to ensure that you are comfortable with all the RV's features & accessories before you depart.
Q. Do I need a special driver's license to rent / operate one of your rental motor homes?
A. No, a special license is not required. For California residents a standard class C license is all that's needed.
Q. What type of gas mileage do your rental RV's get?
A. Obviously there are many contributing factors which determine the gas mileage you will get however a good rule of thumb is to expect 8-10 MPG.
